Tokyo: A Japanese company has developed an artificial intelligence-based filter that can identify angry human voices and convert them into calm speech.
Japan’s tech giants have long been acutely aware of the stress call center employees face every single day when so many customers take their anger out on them.
A Japanese company called Sofbank has come up with an effective solution using AI technology to reduce the stress of call center operators by converting aggressive speech into completely calm speech.
The company claims it has spent three years developing an acoustic filter that can identify the sound of shouting and automatically convert it to quiet speech.
