Mobilink Bank partners with Systems Limited to drive superior customer experience

Islamabad: Pakistan’s leading digital microfinance bank, Mobilink Bank, haspartnered with Systems Limited to leverage the power of Temenos Core, modernizing its corebanking platform and boosting business and operational capabilities. Under this partnership, theBank – being the first in Pakistan to upgrade its platform to R23, is positioned to deliver apremium customer experience, streamline internal processes, and achieve unparalleled agilitywithin the ever-evolving financial landscape. Mobilink Bank is part of VEON group, a global digitaloperator serving nearly 160 million customers across six markets (7% of the world’s population).As part of its digital transformation journey, the Bank is upgrading its core banking system to thelatest version and will deploy on a cloud-based infrastructure (OKE), allowing greater flexibilityfor all its customers. Building on its commitment to improving customer experience, the Bankwill implement a suite of cutting-edge solutions from Temenos, a leading provider of bankingsoftware. Systems Limited will implement Temenos Core, Advanced Collections, and Data Hub toaccelerate innovation and use data to enhance analytics and reporting. Systems Limited is arenowned Temenos Delivery Partner with a longstanding relationship with Mobilink Bank forover 12 years.“At Mobilink Bank, we are dedicated to empowering our customers through financial inclusionand exceptional service. This strategic partnership marks a significant step forward in our digitaltransformation journey. By leveraging Temenos’ globally recognized core banking platform andSystems Limited’s proven expertise, we will deliver a future-proof infrastructure that enables usto offer our customers a personalized and seamless banking experience,” said Aamir Ibrahim,CEO Jazz and Chairman, Mobilink Bank.Haaris Mahmood Chaudhary, Interim CEO Mobilink Bank said, “Our partnership with SystemsLimited will modernize our core banking infrastructure, enabling us to enhance customerexperience through personalized digital offerings, based on the evolving market trends forunlocking new growth avenues. This partnership will further streamline our banking processes,optimize our technology roadmap and position us as a leader in the digital banking landscape.”“We look forward to upgrading and running the Core banking system on a Cloud Native Platformfor Mobilink Bank. By leveraging our extensive experience and regulatory accelerators likePakistan Model Bank, we are well-equipped to transform the Bank’s platform seamlessly to meetlocal regulations and practices. It’s inspiring to witness Mobilink Bank’s drive for innovation asthey reimagine banking for their millions of customers and foster economic progress in thecountry,” said Ammara Masood, Global Industries GM BFS, Systems Limited.Lee Allcorn, Managing Director, Middle East & Africa, Temenos, said, “We’re delighted thatMobilink Bank has chosen to upgrade to the latest version of Temenos core banking in the cloud,enabling it to scale elastically, operate more efficiently and innovate faster. This is a further voteof confidence in Temenos’ modern composable banking platform from a fast-growing, innovativedigital bank and, together with Systems Limited, we look forward to helping Mobilink to continueexpanding its customer base.”