Karachi: The period for redressal of bank customers’ complaints has been set at 30 days.
Earlier, banks had to resolve the complaints of complainants within 45 days under the Banking Companies Ordinance, 1962, which has now been reduced to 30 days.
If the complainants are not satisfied with the response of the concerned bank, they can approach the Banking Ombudsman Pakistan for redressal of their complaints within 30 days.
Before filing a complaint, the complainant will request the concerned banking company to redress his complaint and if the banking company fails to respond or gives an unsatisfactory response to the complainant within the stipulated 30 days, the complainant can file a complaint against the bank at any time within a period of 30 days.
Otherwise, the Banking Ombudsman, if satisfied that the reasons for the delay in filing the complaint are reasonable, may condone the delay and consider the complaint.
